Deposit And Cancellation Policy
Many of our services require a deposit at the time of booking. This includes all services in our hair and spa departments, all appointments booked online, and nail department services for parties of 4 or more. In certain circumstances a deposit may be required if a guest has a robust history of last minute cancellations or “no show” appointments.
Please note deposits are entered as guest account credits, are non refundable, and will be applied toward the balance of all services received on the day of the booked appointment(s). Should a guest cancel with more than 24 hours notice, their deposit will remain on their guest account for use at any time for any service or product, no expiration. Appointments canceled within 24 hours of booked appointment time or “no shows” will automatically forfeit any deposits made. Deposit payments may be made by credit card, cash, Venmo, or gift card. If, for example, you intend to pay for your entire service with a gift card, please also use that gift card for your deposit as we are unable to refund deposits the day of service to allow for an alternate payment type. Deposits made by a party other than the person receiving services by credit card will require the full billing address and phone number of the person making the payment in order to reduce the risk of credit card fraud. ONLY deposits may be paid over the phone, we do not accept full service payment via credit card by telephone.